Pluriling
Plurilinguaalisuus kansainvälisessä liikeviestinnässä
Plurilinguaalisuus ja kulttuurien välinen viestintä ovat keskeisiä taitoja kansainvälisessä liiketoiminnassa. Kansainvälisesti toimivissa yrityksissä työntekijät käyttävät samanaikaisesti useita kieliä, vaihtavat kielestä toiseen sekä ovat kielten ja kulttuurien välisten viestien välittäjiä.
Kauppatieteellisiin tutkintoihin sisältyvä kieli- ja viestintäkoulutus on pitkään tähdännyt yksikielisten kompetenssien rakentamiseen, kun taas monikielisyyteen liittyvät taidot, kuten kielten vaihto, viestin merkityksen välittämistoiminta ja siirtovaikutusstrategiat, ovat jääneet vähemmälle huomiolle.
Tutkimus- ja kehityshankkeessa Pluriling selvitetään aluksi kansainvälisen liikeviestinnän erityispiirteitä:
- Minkälaisia monikielisiä tilanteita työntekijät kohtaavat kansainvälisissä yhteyksissä?
- Minkälaisia kielellisiä ja kulttuurisia taitoja työelämässä edellytetään ja käytetään?
- Minkälaista plurilinguaalista kompetenssia tarvitaan?
Tämän jälkeen tarvekartoituksen tuloksista johdetaan plurilinguaaliset oppimistavoitteet alakohtaiselle kielten opetussuunnitelmalle.
Poikkitieteellisessä Pluriling-hankkeessa käytetään sekä kaupallisen alan että kielitieteen lähestymistapoja. Monikielisyystutkimuksen menetelmien avulla kartoitetaan kansainvälisen talouselämän plurilinguaalisia tilanteita ja analysoidaan niiden edellyttämiä taitoja. Kielididaktiikassa kehitetään tämän pohjalta laajoja oppimistavoitteita ja plurilinguaalisia opetussuunnitelmia. Odotettavissa on synergiaa, joka edistää plurilinguaalisuutta sekä kulttuurien välisen viestinnän taitoja. Näin saadaan pätevämpiä työntekijöitä kansainväliseen liikeviestintään.
Hankkeessa hyödynnetään tutkimustuloksia kielellisestä tietoisuudesta, asenteista ja strategioista plurilinguaalisessa kielten oppimisessa.
Liikesivistysrahasto tukee projektia.
> Results in a nutshell
Presentations:
13.-15.9.2018: 11th International Conference on Multilingualism and Third Language Acquisition: Descriptors linking multilingual needs to plurilingual learning. From investigation to implementation, Plurilingual Descriptors Schlabach L3 conference Lisbon.
6.-8.9.2018: XV CercleS International Conference Poznan: Fostering linguistic awareness in multilingual business communication courses.
7.-8.9.2017: GAL-Sektionentagung Universität Basel: Schreiben in mehreren Sprachen in plurilingualen Kursen zur Geschäftskommunikation.
31.7.-4.8.2017: idt XVI. Internationale Tagung der Deutschlehrerinnen und Deutschlehrer Universität Freiburg/Friburg: Plurilinguale Kompetenz: Ein Lernziel für die Mehrsprachigkeitsdidaktik. Zu Theorie, Praxis und Relevanz für Deutsch als Fremdsprache.
7.-9.6.2017: Finnische Germanistentagung 2017 in Universität Turku / Åbo akademi: Plurilinguale Kompetenz – ein Lernziel für die Mehrsprachigkeitsdidaktik. Zur Theorie, zur Relevanz für (Wirtschafts-)Deutsch in Finnland und zur Umsetzung.
30.-31.5.2017: Kielikeskuspäivät UEF Kuopio: Plurilingual proficiency as a learning objective for a multilingual business communication course module at the University of Turku.
19.5.2017: Training Day - Centre for Language and Communication Studies, University of Turku: Plurilingual courses - the advantages of using two or three languages in parallel.
2.12.2016: Vaasan yliopisto ja Gesellschaft für deutsche Sprache, Zweig Vaasa: Plurilinguale Kompetenz für die internationale Geschäftskommunikation. Von der Bedarfsermittlung bis zur Praxis.
2.11.2016: Gastvortrag an der Universität Wien, Fachbereich Deutsch als Fremd- und Zweitsprache: Plurilinguale Kompetenz für die internationale Geschäftskommunikation. Zur Entwicklung innovativer Ansätze für die Mehrsprachigkeitsdidaktik.
28.9.2016: Multilingual in Business!-Seminar, Turku School of Economics: The Pluriling Study: Results in a Nutshell.
1.-3.9.2016: 10th International Conference on Multilingualism and Third Language Acquisition, Universität Wien / Austria: Symposium "Multicompetence approaches in Language Learning": From multilingual needs to plurilingual learning. From investigation to implementation.
10.-11.6.2016: Fachgebietsjubiläum Mehrsprachigkeit, TU Darmstadt / Deutschland: 10 vuotta monikielisyyttä - Hur gör vi det i Åbo? Das Turkuer Modell.
21.-23.4.2016: Mehrsprachigkeit und Deutsch in Finnland, Universität Helsinki / Finland: Plurilinguale Kompetenz für die internationale Geschäftskommunikation.
12.2.2016: DaF-Tag Hanken-AaltoBIZ Helsinki / Finland: Zum Deutschbedarf in der internationalen Geschäftskommunikation.
30.9.-3.10.2015: DGFF Ludwigsburg / Germany: Plurilinguale Kompetenz als Lernziel für ein mehrsprachiges Curriculum im Wirtschaftsstudium in Finnland.
25.8.2015: TSE Kielten ja liikeviestinnän yksikkö Turun yliopiston kauppakorkeakoulu: Plurilingual skills in international business communication: a needs analysis.
11.-12.6.2015: GEM&L 9th International Workshop on Management & Languge Aalto-BIZ Helsinki / Finland: Exploring the plurilingual skills of the individual in the workforce in international business communication: a needs analysis.
10.-12.6.2015 NBGT Tallinn / Estonia: Plurilinguale Kompetenz für die internationale Geschäftskommunikation.
3.-5.6.2015: Futuuri! Kielten kesäkoulu ja kielikeskuspäivät 2015 Jyväskylä / Finland: How should teaching adapt to meet the future needs of international business communication?
14.5.2015: CSW Workshop Tartu / Estonia: How employees evaluate the role of foreign languages in relationship building in international business.
7.-8.5.2015: ECML Graz / Austria: On the pathway to a whole school language policy at the Turku School of Economics.
14.4.2015: TSE IB research seminar Turun yliopiston kauppakorkeakoulu: How plurilingual are employees in International Business?
5.-7.3.2015: FaDaF München: Zur Bedeutung plurilingualer Fertigkeiten in der internationalen Geschäftskommunikation.
4.-6.9.2014: 13th CercleS Fribourg: Plurilingual profiles in international business communication.
Articles:
2019: Plurilinguale Kompetenz - Ein Lernziel für die Mehrsprachigkeitsdidaktik. Zu Theorie und ihrer praktischen Umsetzung im studienbegleitenden DaF-Unterricht an der Universität Turku. In: Barras, Malgorzata; Karges, Katharina; Studer, Thomas; Wiedenkeller, Eva: IDT 2017 Brücken gestalten - Mit Deutsch verbinden. XVI. internationale Tagung der Deutschlehrerinnen und Deutschlehrer 2017 in Freiburg Schweiz. Berlin: ESV. open access: 978-3-503-18163-6 Schlabach Plurilinguale Kompetenz IDT 2017.pdf.
2018: Henning, Ute & Schlabach, Joachim: Plurilinguale Kompetenz: eine didaktische Begriffsbestimmung für die internationale Geschäftskommunikation In: Merkelbach, Chris & Sablotny, Manfred (Hrsg.): Darmstädter Vielfalt in der Linguistik. Baltmannsweiler: Schneider-Verlag Hogengehren. 99-130. ISBN: 978-3-8340-1826-7.
2017: Probleme in mehrsprachigen Situationen. Zur Grundlage des Lernziels plurilinguale Kompetenz. Zeitschrift für Interkulturellen Fremdsprachenunterricht 22 (2). open access.
2017: Plurilinguale Kompetenz als Lernziel für ein mehrsprachiges Curriculum im Wirtschaftsstudium in Finnland. In: Appel, Joachim; Jeuk, Stefan & Mertens, Jürgen (Hrsg.), Sprachen Lehren. 26. Kongress der Deutschen Gesellschaft für Fremdsprachenforschung in Ludwigsburg. 30. September 2015 – 3. Oktober 2015. [Beiträge zur Fremdsprachenforschung: Band 14]. Baltmannsweiler: Schneider-Verlag Hohengehren, 241-251.
2016: Plurilinguale Kompetenz für die internationale Geschäftskommunikation. Von der Bedarfsermittlung über die Ableitung von Lernzielen bis zur Implementierung. In: Triangulum, Germanistisches Jahrbuch 2015 für Estland, Lettland und Litauen. Hrsg: Tarvas, Mari; Marten, Heiko F.; Johanning-Radziene. Bonn/Vilnius, 219-229.
2016: Plurilingual proficiency as a learning objective for a multilingual curriculum in the study of business in Finnland. Language Learning in Higher Education CercleS 6.2, 495-507
2016: Monikielisyys on valttikortti kansainvälisessä liike-elämässä, Turun Sanomat, Alio, 26.9.2016, s.2
2016: Monikielisyys tuo kilpailuetua kansainvälisessä liiketoinnassa. Tempus 4, 20-21.
2016: Kielillä ja koodinvaihdolla kilpailukykyä? Pulloposti 15/2016
2013: Vaihdako kieltä lennossa? Kansainvälistyvässä työelämässä usean kielten hallitseminen on valttti, Mercurius 2/2013
Workshops, panels, in house training etc.:
26.9.-28.9.2016: Multilingual in Business! -viikko at the Turku School of Economics
31.5.2016: Aalto kielikeskus, Helsinki/Espoo / Finland: With multilingual courses on the pathway towards plurilingual proficiency
21.-23.4.2016: Mehrsprachigkeit und Deutsch in Finnland, Universität Helsinki / Finnland: Plurilinguales Lernen für die internationale Geschäftskommunikation
14.4.2016: Tampereen yliopisto: Monikielisyyden merkitys opinoissa ja työelämässä
10.3.2016: Universität Turku: Mehrsprachigkeit und DaF
Related projects
Descriptors for plurilingual language courses.
Deduction, piloting, and evaluation at the Turku School of Economics at University of Turku.
There is a multilingual turn, both in language education and related fields (Conteh & Meier 2014). Within the course of this development, the term Plurilingual Proficiency has been coined (Henning & Schlabach in press) as one main result of our Pluriling-research project (see references). In order to implement this new objective in language education, the new study module Multilingual business communication | Monikielinen yritysviestintä comprising cross-linguistic language courses with two or more languages has been introduced at the Turku School of Economics at University of Turku. This module is unique; and in this respect, several aspects of language teaching and learning have to be framed totally new. As a crucial element of language and communication courses, plurilingual descriptors are in focus of the Pluri-De project.
Research questions:
- Which scope should the descriptors be aimed on?
- Which descriptors are feasible both for students and teachers?
Working steps:
- Formulating of descriptors, based on Plurilingual Proficiency,
piloting and research on the implementation of the descriptors in the MONI-courses - Review of the theory (formulating multilingual descriptors) (Lenz & Berthele 2010), review of existing and proposed plurilingual descriptors (Pilotage CEFR-project (CoE), Carap-project, MAGICC-project)
- Evaluating the descriptors (through questionnaire and evaluation of reports from students and through own reports on the use from colleagues in other languages)
- Reporting to Pilotage CEFR descriptors’ project (= CoE-project)
- Reporting and dissemination
Theoretical framework:
- Multi-competence (Cook 1992, 2016), definition of multilingualism (Franceschini 2011),
- Multilingual business communication (Piekkari, Welch & Welch 2014; Lüdi, Höchle Meier & Yanaprasart 2016)
- Third language acquisition (Hufeisen 2010); M-/X-factor (Jessner 2006)
- Modeling language competence (Küster 2016)
Dissemination:
- 13.-15.9.2018: 11th International Conference on Multilingualism and Third Language Acquisition: Descriptors linking multilingual needs to plurilingual learning. From investigation to implementation.
Time:
2017–2018/19
Keywords:
Multilingual communication, Plurilingual Proficiency, multilingual descriptors, multilingual communication course
Yhteystiedot: Joachim Schlabach
Challenges in multilingual communication situations
Within the course of the well-known multilingual turn (Conteh & Meier 2014), multilingual-geared language needs analyses (Huhta et al. 2013) like Pluriling and LangBuCom identified specific problems in multilingual communication situations in internationalizing firms (Piekkari et al. 2014; Lüdi et al. 2016) like language alternation, code switching and mediation (Schlabach 2016; Breckle & Schlabach 2017).
These studies focus upon real life communication, so the respondents’ answers reflect their respectively individual and with it obvious dissimilar experiences. The results are widespread concerning the given frameworks, which makes it difficult to draw a clear conclusion for plurilingual profiles, teaching goals or curriculum contents.
The project seeks to close this gap by using similar approaches with another target group reflecting their challenges in controlled situations. In the Pluri-challenge project, the respondents are students in plurilingual courses at the University of Turku. Their specific problems in multilingual communication situations will be collected and analyzed using a multi-method approach (Caspari et al. 2016). As the results can be connected with the tasks of the plurilingual courses, the challenges can be conceived in a more appropriate way. As the results of the study with the Utu-students are more precise, we gain a base to review the results of the above-mentioned multilingual geared language needs analyses. As a final outcome it is expected a clear description of cross-linguistic competences as Plurilingual Proficiency (Henning & Schlabach 2018) for multilingual communication and with it a reliable educational framework for a plurilingual curriculum.
Research questions
- What is difficult in multilingual communication situations?
- Do students in plurlingual courses meet the same challenges as respondents in international business?
Theoretical framework
- Multilingualism: Multi-competence (Cook 1992, 2016), multilingual competence (Franceschini 2011), new trends in applied linguistics (Jessner & Kramsch 2015); multilingual business communication (Piekkari, Welch & Welch 2014; Lüdi, Höchle Meier & Yanaprasart 2016)
- Plurilingual education: Third language acquisition (Hufeisen 2010); M-and X-factor (Jessner 2006)
- Foreign language research methods: Modeling language competence (Küster 2016); multi-method approaches (Caspari, Klippel, Legutke & Schramm 2016); language needs analysis (Huhta, Vogt, Johnson & Tulkki 2013)
Dissemination
- Conferenceat University of Tampere, 16.-17.5.2019: Mehrsprachigkeit – Transkulturalität – Identitäten
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XVI CercleS international conference, Brno, 9.–12.9.2020
Time
2018/19–2019/20
Keywords
Multilingualism; plurilingual courses; language needs analysis; quality management in education; research based language teaching
Yhteystiedot: Joachim Schlabach
Using Emotional Intelligence to enhance Learning in Multilingual Business Communication Settings
A Case Study at the School of Economics at the University of Turku, Finland
In order to find out new ways and methods of teaching and learning multilingual communication, a pilot project called Pluri-EMOi (Plurilingualism and Emotional Intelligence) has started at the Turku School of Economics, Finland, in 2019. The aim of the project is to enhance linguistic awareness in both classroom and outside the classroom learning to develop social interactional skills parallel to the multilingual language competence.
The rising awareness of the crucial role that emotions play in business interactions is the basis for piloting the new approach to multilingual language learning. We, as teachers of future actors in the international economic field, need to focus on the soft skills required in a successful career. Emotional intelligence is connected with positive work attitudes. It is also linked to self-awareness, self-management, social awareness and social skills.
The pilot study is conducted during a course of business language and communication combining the simultaneous and parallel use of German and French. Students are given written and oral tasks which are aimed to find out how learners perceive emotions in themselves and the others while they are learning and using several languages. Behind every task is the pedagogical aim to guide the student towards a more perceived level of self-awareness and self-regulation as well as the recognition, expression and managing of the emotions. The research question consists of finding out how emotional intelligence can be used to boost multilingual learning and increase learning commitment.
Language comparison in courses for plurilingual business communication
With the increasing international interdependence, the linguistic-communicative requirements of business people are changing. One result of the multilingual language needs analysis Pluriling is that multilingual situations are now very normal in international business communication and that employees use two, three or more languages in parallel (Schlabach 2017). Concrete challenges include specific plurilingual activities such as language change, code switching, mediation and transfer. These four cross-linguistic activities form didactically the core of the learning objective Plurilingual Competence (Henning & Schlabach 2018), which in turn provides the curricular basis for the course module Plurilingual Business Communication / Monikielinen yritysviestintä comprising courses with two or three languages for business communication (MONI1 English-Swedish-German, MONI2 German-Swedish, and MONI3 French-German).
The languages comparison plays a central role in both the didactic development and the practice of our plurilingual courses. Different linguistic proximities between the languages involved have different and varying effects, as the distance between mother tongue and target languages is widely different. Our utu-students have as their first language Finnish, a Finno-Ugric language, while English and Swedish – mostly L2 and L3 – as well as German belong to the Germanic languages-family. Following the linguistic presupposition, linguistic proximity supports mutual intelligibility and plurilingual languaging. In contrast the results of the Pluriling-study as well as comments of MONI-courses’ students stress the linguistic proximity in the Germanic languages as a factor arousing code-mashing or less negative code-mixing. In the plurilingual classes the students explicitly appreciate language-comparative discourses when commenting on their plurilingual tasks.
Language comparison is an important step for training plurilingual proficiency. In order to shed light on this field (language comparison in multilingual education), I propose a project describing the linguistic basis and didactic function of language comparison for plurilingual courses.
Research questions
- Which fields of language comparison are addressed in plurilingual courses?
- What is the function of language comparison addressed in plurilingual courses?
- For which areas of communication (spoken, written, multilingual) is linguistic comparison a suitable learning tool?
Theoretical framework
- Cook, Vivian (1992), Evidence for multicompetence. Language Learning 42: 4, 557-591.
- De Angelis, Gessica (2019), Cross-linguistic Influence and Multiple Language Acquisition and Use. In: David Singleton und Larissa Aronin (Hg.): Twelve Lectures on Multilingualism. Multilingual Matters,163-177.
- Enell-Nilsson, Mona (2008)‚ 'In einer Birke an der Szene sitzt ein kleiner Junge […].‘. Schwedisch-deutsche falsche Freunde als ein Phänomen interindividueller und individueller Wortschätze, Universitas Wasaensis, Vaasa.
- Gabrys-Barker, Danuta (2018): Applied Linguistics and Multilingualism. In: David Singleton und Larissa Aronin (Hg.): Twelve Lectures on Multilingualism. Multilingual Matters, 35–64.
- Henning, Ute & Schlabach, Joachim (2018): Plurilinguale Kompetenz: Eine didaktische Begriffsbestimmung für die internationale Geschäftskommunikation. In: Merkelbach, Chris & Sablotny, Manfred (Hrsg.): Darmstädter Vielfalt in der Linguistik. [Mehrsprachigkeit und multiples Sprachenlernen: 13] Baltmannsweiler: Schneider-Verlag Hohengehren, 99–130. ISBN: 978-3-8340-1826-7.
- Küster, Lutz (2016), Kompetenzorientierung im Kontext des Lernens und Lehrens von Sprachen. In: Burwitz-Melzer, Eva; Mehlhorn, Grit; Riemer, Claudia; Bausch, Karl-Richard & Krumm, Hans-Jürgen (Hrsg.), Handbuch Fremdsprachenunterricht. 6. Aufl. Tübingen: Francke, 83-87.
- Hufeisen, Britta (2010), Third language acquisition.
- Wild, Kathrin (2006), Einsatz von Sprachvergleich im frühen DaFmE-Unterricht (Deutsch als Fremdsprache mit Englisch), in: Rückl, Michaela (ed.), Sprachen und Kulturen: vermitteln und vernetzen. Beiträge zu Mehrsprachigkeit und Inter-/Transkulturalität im Unterricht, in Lehrwerken und in der Lehrer/innen/bildung. Münster, Waxmann, 153-165.
- Wildenauer-Józsa, Doris (2005), Sprachvergleich als Lernerstrategie. Eine Interviewstudie mit erwachsenen Deutschlernenden, Fillibach, Freiburg.
Dissemination
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Schlabach, Joachim (2020): Sprachenvergleich in plurilingualen Kursen zur internationalen Geschäftskommunikation an einer finnischen Hochschule. Ein Werkstattbericht. In: Salzmann, Katharina & Hepp, Marianne (Hrsg.): Sprachvergleich in der mehrsprachig orientierten DaF-Didaktik. Theorie und Praxis. Studi Germanici. Rom: Istituto Italiano di Studi Germanici, 43–58. 978-88-95868-48-6.
Time
2019–2020
Keywords
Language comparison; multilingualism; plurilingual courses; research based language teaching
Yhteystiedot: Joachim Schlabach
Pluri◦Deutsch on Suomen yliopistoissa toimivien saksanopettajien yhteistyöhanke, jonka tavoitteena on tukea monikielisten kurssien kehitystyötä. ...
> Pluri◦Deutsch
Hankkeen tukijat: DAAD Bonn ja Emil Öhmann-säätiö
Yhteystiedot: Joachim Schlabach
Multilingual awareness in plurilingual courses – How effective is portfolio work?
Metalinguistic awareness is a cognitive process that allows individuals to monitor and control their use of languages. It is the ability to recognize languages detached from its symbolic meaning and supports the implementation of linguistic knowledge and transfer across languages. Plurilingual individuals have greater cognitive control than their monolingual counterparts.
In plurilingual courses, metalinguistic awareness plays a particular role as it allows plurilingual activities to be actively controlled. In the given teaching context, cross-linguistic meta-linguistic awareness appears in two positions: (1) As a learning goal in the form of multilingual awareness – plurilingual individuals need this awareness to employ plurilingual activities efficiently. (2) As a didactic-methodical approach in cognitive teaching to reflect this in the training of multiple language use including language choice, code-switching, transfer and mediation. In class, this is carried out through discussions and language comparison tasks and by reflecting on one's own language use; outside the classroom, it can be documented in writing and multimodally in one's own portfolio.
The impact of metalinguistic awareness is considered confirmed in research, while the use of multilingual awareness as a didactical tool for training plurilingual competence has not yet been investigated. It is planned to fill the research gap with a study on the efficacy of multilingual awareness-oriented portfolio work. A multi-method approach with interviews, classroom observation and document analysis (qualitative analysis, Grounded Theory) is planned for the students of MONI-courses in 2021–2022. Self-formulated and predefined specification of the plurilingual activities, skills and strategies, as they also appear in can do-statements, will be used as indicators. Illustrative descriptors of the plurilingual skills will be used to answer whether (and to what degree) the ability to reflect on one's own multiple language use, as recorded in portfolios, changes during the course.
Dissemination
- SPECLANG 2021. Łódź / Polen, 5.–6.11.2021:Plurilinguale Kompetenz für die internationale Geschäftskommunikation.Bedarfsermittlung, Kompetenzbeschreibung und praktische Umsetzung an der Universität Turku / Finnland
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32. AKS-Arbeitstagung TU Darmstadt / Deutschland, 2.–4.3.2022, AG 1: Gelebte Mehrsprachigkeit an Hochschulen – zwischen Steuerung und Emergenz:
Das Fach Multilingual Business Communication an der Universität Turku. Rahmenbedingungen, empirische Bezüge, Praxiserfahrungen -
International Conference Masaryk University Language Centre Brno / Czech: Appreciating Plurilingual Competencies: Current and Future Perspectives, 2–3 June 2022: Appreciating Plurilingual Competencies: Current and Future Perspectives
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idt Wien / Österreich, 15.–20.8.2022, Sektion A.8 Plurilinguales und translinguales Handeln: Plurilinguale Sprachkurse zur Geschäftskommunikation – Konzept, Umsetzung und Forschungsergebnisse; article in preparation
Time
2021–2022
Keywords
Metalinguistic awareness; multilingualism; plurilingual courses; research based language teaching
Contact: Joachim Schlabach
Pluriling benefits 2022–
Pluriling: a study of the benefits of multilingual business communication courses
Pluriling-tutkimus: Monikielisen yritysviestinnän kurssien hyödyt
Contact: Joachim Schlabach